FREQUENTLY ASKED QUESTIONS

Where are your products manufactured?

Our products are manufactured in a variety of different countries. The manufacturing country is stated on all of our products.

Is it true that if your products are developed in China that they are tested on animals?

No. This is only true if your product is sold in China. SOSU by Suzanne Jackson is not available in retailers in China.

Are your products EU Cosmetic Compliant?

Yes, SOSU by Suzanne Jackson 100% adhere to the European Cosmetics Regulation (EC) No. 1223/2009).

How do you know all of your ingredients are cruelty free?

Animal testing for raw ingredients and finished products is banned in the UK and Europe.

None of our products, or their ingredients, are tested on animals. SOSU by Suzanne Jackson is also PETA approved.  

Why don’t you use the Leaping Bunny symbol on SOSU By Suzanne Jackson products when you say ‘Against Animal Testing’?

None of our ingredients or finished products are tested on animals. Animal testing for raw ingredients and finished products is banned in the UK and Europe. We fully support this, and let our customers know by displaying an ‘Against Animal Testing’ symbol on our products. 

SOSU by Suzanne Jackson is also PETA approved. 

So why not just use the Leaping Bunny?

To be affiliated with the Leaping Bunny, there is a licensing fee which is charged based on the company’s gross annual sales. We have chosen not to pay for this affiliation and instead use our own logo. This means we can keep the cost of the product as low as possible for our customers.

Similarly, there is also a fee to use the Vegan Society logo, therefore, we also use our own ‘Suitable for Vegans and Vegetarians’ logo. This means we can put that money into our products and as a result, our customers get the best value.

Why is no glue supplied in the lashes?

We did not include a mini glue for two reasons. 1. To keep the price of the lashes as low as possible. 2. In general the glue that is provided by lash manufacturers is mass produced and not of high quality. We worked on our own formulation for our lash glue with a specialist manufacturer.

Where are the Deluxe (Silver Boxes) and Glam (Gold Boxes) and Lauren Pope (Faux Mink) lashes stocked?

These are stocked in Primark stores nationwide

How many times can I wear your lashes?

It depends on the style of lash you are using, and how well you take care of the set with each use, but in general, the lashes can be reused anywhere between 5 - 20 times.

How do I become a stockist?

Please contact professional@sosubysj.com, state the location of your business, and they will be able to direct your query to the correct member of the team.

There is a fault with my product, what do I do?

If you purchased the product from the SOSU by Suzanne Jackson website, please contact customerservice@sosubysj.com. Please also provide photographs of the fault. If you purchased the product from a pharmacy or a salon, please bring the product and receipt back to the place of purchase. We cannot replace products that were not brought from the website.

Stockist

PICK A CURRENCY

  • Europe
  • United Kingdom
  • USA
  • Australia