FREQUENTLY ASKED QUESTIONS

General

OUR PRODUCTS ARE MANUFACTURED IN A VARIETY OF DIFFERENT COUNTRIES. THE MANUFACTURING COUNTRY IS STATED ON ALL OF OUR PRODUCTS.

NO. THIS IS ONLY TRUE IF YOUR PRODUCT IS SOLD IN CHINA. SOSU BY SUZANNE JACKSON IS NOT AVAILABLE IN RETAILERS IN CHINA.

YES, SOSU BY SUZANNE JACKSON 100% ADHERE TO THE EUROPEAN COSMETICS REGULATION (EC) NO. 1223/2009).

ANIMAL TESTING FOR RAW INGREDIENTS AND FINISHED PRODUCTS IS BANNED IN THE UK AND EUROPE.

NONE OF OUR PRODUCTS, OR THEIR INGREDIENTS, ARE TESTED ON ANIMALS. SOSU BY SUZANNE JACKSON IS ALSO PETA APPROVED.  

PRODUCT FAQ'S

WE DID NOT INCLUDE A MINI GLUE FOR TWO REASONS. 1. TO KEEP THE PRICE OF THE LASHES AS LOW AS POSSIBLE. 2. IN GENERAL THE GLUE THAT IS PROVIDED BY LASH MANUFACTURERS IS MASS PRODUCED AND NOT OF HIGH QUALITY. WE WORKED ON OUR OWN FORMULATION FOR OUR LASH GLUE WITH A SPECIALIST MANUFACTURER.

THESE ARE STOCKED IN PRIMARK STORES NATIONWIDE (SOME LASHES STYLES ARE AVAILABLE ON OUR WEBSITE. PLEASE CONTACT CUSTOMERSERVICES@SOSUBYSJ.COM FROM MORE INFO)

IT DEPENDS ON THE STYLE OF LASH YOU ARE USING, AND HOW WELL YOU TAKE CARE OF THE SET WITH EACH USE, BUT IN GENERAL, THE LASHES CAN BE REUSED ANYWHERE BETWEEN 5 - 20 TIMES

Our self-tanner(s) is suitable for all skin types, the feedback we have received is extremely positive.

Firstly, our Dripping Gold Mousse comes in three shades, medium, dark & ultra-dark.

IF YOU WOULD LIKE TO ACHIEVE A WARM GLOW, I WOULD RECOMMEND TRYING THE MEDIUM SHADE, ESPECIALLY IF IT'S YOUR FIRST-TIME TANNING. HOWEVER, IF YOU KNOW AND WANT TO ACHIEVE AN INTENSE DEEP TONE TAN YOU COULD TRY THE DARK OR EVEN ULTRA DARK.

This goes for the Lotion as well. They are both easy-to-apply and suitable for all skin types. The lotion is enriched with Shea Butter and Coconut Oil, it is also packed with hydration for maximum skin health and a natural fade.

Lastly, our brand new Liquid Luxe self-tan. As you may have seen on our social media platforms that this tan delivers the deepest & richest bronzed colour with a hint of red undertones also. This (in my opinion) is our fastest drying tan to date. It is packed with heaps of healthy hydrating ingredients including Hyaluronic Acid, Goji Berry, Chamomile Extract and Vitamins A&E, Liquid Luxe ensures that as well as developing a super bronzed flawless tan, your skin is hydrated and treated with the utmost luxury.

A few things to keep in mind while tanning...

While daily moisturising is also extremely important when prepping the skin in advance of a fake tan application (just ensure the moisturiser does not contain oil, oil breaks down the tanning molecules). (However, if you are moisturising before your tan application, make sure it well absorbed into the skin.)

It is even more important that your skin is also hydrated from within (through adequate intake of water/fluids). If the skin is not hydrated from within, the epidermis cannot absorb the tan and therefore this can have an impact, etc.

One more thing to keep in mind, the self-tan should always be applied to clean dry skin so this ensures that no 'body product' ingredients can interfere with its development.

All of your tanning products are Cruelty-Free, Paraben-Free & Vegan-Friendly.

YOU WILL BE GLAD TO KNOW OUR DRIPPING GOLD PRODUCTS ARE COMPLETELY SAFE TO USE DURING PREGNANCY.OUR PRODUCTS ARE ALSO PARABEN-FREE & VEGAN-FRIENDLY. HOWEVER, IT IS NOT RECOMMENDED THAT PREGNANT WOMEN UNDERGO PROFESSIONAL SPRAY TANS

All make up/tanning products however react differently to the skin to which they have been applied. It is recommended that a patch test carried out 24 hours in advance of all tan applications as everyone can react differently.

Unfortunately, you may not get a response as we do not have a customer service team dedicated to our social media accounts (this includes Instagram, Facebook & Twitter). Please email customerservice@sosubysj.com with urgent queries.

STOCKIST

PLEASE CONTACT PROFESSIONAL@SOSUBYSJ.COM, STATE THE LOCATION OF YOUR BUSINESS, AND THEY WILL BE ABLE TO DIRECT YOUR QUERY TO THE CORRECT MEMBER OF THE TEAM

RETURNS & FAULTIES

IF YOU PURCHASED THE PRODUCT FROM THE SOSU BY SUZANNE JACKSON WEBSITE, PLEASE CONTACT CUSTOMERSERVICE@SOSUBYSJ.COM. PLEASE ALSO PROVIDE YOUR ORDER NUMBER AND INCLUDE PHOTOGRAPHS OF THE FAULT. IF YOU PURCHASED THE PRODUCT FROM A PHARMACY OR A SALON, PLEASE BRING THE PRODUCT AND RECEIPT BACK TO THE PLACE OF PURCHASE. WE CANNOT REPLACE PRODUCTS THAT WERE NOT BOUGHT FROM THE WEBSITE

DELIVERY FAQ'S

After completing your order, you should receive a confirmation email with your order number. Allow a couple of hours for the email to come in (and, if it is not there, check your junk folder just in case!)

We are unable to amend any orders that have already been placed. However, in some circumstances, we may be able to cancel your order if it has not been dispatched. If it has been dispatched and you still wish to send a product(s) back (within the cooling off period), you can still return your items for an exchange or full refund.

It can take up to 24 hours for your tracking to be activated after you receive your dispatch email.

In these circumstances, we recommend contacting the courier specified in your dispatch email as soon as possible. It is possible that the courier may have left it with a neighbour or in a local shop.

Please contact the courier specified in your dispatch email ASAP. Please have your Name, Address & tracking number ready for them.

Please email customerservice@sosubysj.com. In the email, please include as much info as you can, including your name, order number, email address, billing/shipping address, order date, product description, a photo of the products your received & any other relevant info

We can only replace items from the website I'm afraid, so in this situation, the protocol would be to return it to them as they are the place of purchase.

We recommend returning it to the place of purchase, ideally along with your receipt or proof of purchase such as a credit card/debit card statement.

Once a refund is processed, you will receive an email stating this. It can take up to 10 days for the money to return to your account depending on your bank.

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