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When returning a faulty /non faulty product…

Faulty: Please fill in the returns form below.

Non Faulty: If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt. All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department. Please fill in the returns form below.

SOSUbySJ is compliant with all relevant Consumer Laws and regulations.  

Under the Consumer Information, Cancellation and Other Rights Regulation 2013 you as a consumer have a ‘cooling off’ period of two weeks within which you can decide to cancel the contract with us. Under 13(2) of the Regulation that right to cancel does not apply where the products purchased where either used or unsealed after delivery. Please note also that risk passes to you on delivery. 

To exercise the right of cancellation you must notify us in writing, (by email or letter) and return the unsealed products to us. Any goods sent back to us without prior company approval will not be refunded, replaced or repaired.  It is important to note that the cost of returning these goods is at your expense and furthermore that you as consumer are liable for any diminished value resulting from the handling of the goods beyond what is normally necessary. In returning products to us we recommend the use of a tracked reputable postage service for safe return of the products to us and further that you ensure they are properly and securely packaged and labelled with our full address.

No right of cancellation, refund or return exists under the Consumer Regulation (2013) once you have unsealed or indeed used your product, unless the product is defective and you are returning it for this specific reason. If it is the case that you believe that the product purchased is defective or not of merchantable quality you have rights under the relevant Sale of Goods Acts and Defective Products Act.  In certain circumstances you may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. If you believe any of these to be the case please email, telephone or write to us within 14 days. 

We are fully compliant with EU Regulation (524/2013 – The Online Dispute Resolution) and are committed to providing our customers with a simple, efficient and low cost way of resolving domestic and cross borders disputes which may arise from sales.  If you are not able to resolve any customer service issue you may have with a product you have purchased via our website or by telephone you may wish to consider an Alternative Dispute Resolution. For further information please visit the European Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/ or alternatively www.eccireland.ie